Returns & Satisfaction Policy

At Glassglow, we want every customer to feel confident in their skincare purchase. If there is an issue with your order, please contact us within 14 days of delivery so we can help make it right.

Unopened and Unused Items

Unopened and unused items may be eligible for return or store credit if they are in their original condition with all seals and packaging intact. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Opened, Used, or Unsealed Products

Due to the personal-care nature of skincare products, opened, used, or unsealed items are not eligible for return or resale. This helps protect the safety and hygiene of every customer.

Product Concerns or Sensitivity

If you experience a concern with a product, such as sensitivity or dissatisfaction, please contact us. We may offer a replacement, store credit, product recommendation, or partial refund at our discretion.

Results can vary by skin type, routine, and individual sensitivity. We always recommend patch testing before full use.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and make it right.

Return Abuse Protection

Glassglow reserves the right to refuse returns, refunds, or store credits for products that show signs of use, tampering, excessive return activity, or claims that appear inconsistent with normal product issues.

Resale of Returned Products

For customer safety, opened, used, or unsealed skincare products are not resold. Returned products may only be considered sellable if they are unopened, unused, undamaged, not expired, and have all original seals fully intact.